Read a call's transcript

Every recorded call gets its own page with the audio, a transcript and the issues drafted from it. This guide covers finding a call, reading where it is in processing, the transcript itself, and deleting calls.

Before you start

You see a call when you own its project or have Context access to it. A call not filed to any project is visible only to the person who recorded it.

Find the call

Open Calls in the left sidebar. The page has three tabs:

• Calls — send the bot to a call, and every recorded call. It opens here.
• Schedule — upcoming calls from Google Calendar and the auto-record switch.
• Booking — demo booking settings.

Each call shows its badges.

Recording (while the bot is involved), in order:

1. sending bot…
2. bot is joining…
3. admit the bot in Meet — someone in the call must press Admit
4. bot is recording
5. saving recording…
6. nothing — it is done
7. bot failed — see If the recording failed below

Transcript:

• no transcript — not started yet
• transcribing…
• transcript ready
• transcription failed

A shared badge means the call is shared with your client (see Share a call with your client).

With more than 10 calls across several projects, all projects chips appear to filter by project.

A call with no project

It shows no project yet — file it. Pick the project and it saves (filing…). Until a call has a project, nobody else can see it and you cannot create issues from it.

Open a call

Click the call. At the top: all calls to go back, the title (or Untitled call), Client access (project owners only), and the Call audio player.

The transcript

• While it runs: Transcribing… A one-hour call takes a few minutes. This page refreshes itself. You can leave and come back.
• When ready, each line shows the speaker and the time. Press Copy to copy the whole transcript (Transcript copied).

Speaker names

The bot hears everyone else in the call on one audio stream. It separates the voices, and names them from Meet's participant list and captions:

• In a one-to-one call, the other person's Meet name is used.
• When it cannot tell who is who, voices show as Client (0), Client (1) and so on.

The words always come from the audio; names only come from Meet.

If transcription failed

The page says Transcription failed. and The audio is still stored — nothing was lost.

Press retry transcription (restarting…). You will see Transcription restarted — this page updates when it's ready.

• This call is already being transcribed — it is already running; wait.
• No audio is stored for this call — there is nothing to transcribe — the recording never uploaded.

If the recording failed

The bot could not record this call., with the reason. The usual causes: nobody pressed Admit within 10 minutes, the Meet link was wrong, or Google changed Meet's screens. Next time, send invites from your own calendar so the bot is let in automatically (see Record calls automatically with Google Calendar).

Delete calls

Deleting a call removes the recording, the screenshots and the transcript for good — for everyone on the project, and from your client's admin panel if the call was shared. It cannot be undone.

One call

• In the list, press the trash button at the end of the call's row, or
• on the call's page, press delete call.

Confirm Delete this call? with Delete. You will see Call deleted.

Many calls at once

Useful for clearing out calls the bot never managed to record.

1. On the Calls tab, press select N failed to tick every call that says bot failed or transcription failed — or tick calls yourself, or select all.
2. A bar appears under the list: N selected.
3. Press delete N, then Delete in Delete N calls?.

You will see N calls deleted. clear unticks everything. Up to 50 calls at a time.

Messages

• The bot is still in this call — delete it after the call ends — the call is being recorded right now. Other ticked calls are still deleted; this one is left.
• N not deleted — … — some calls could not be deleted, with the first reason.
• Could not delete the recording — try again — nothing was removed; try again.
• QA testers can delete only calls they recorded themselves, from the call's page — You can only delete calls you recorded.

Next

• Turn a call into GitHub issues — draft issues from what the client asked for.
• Share a call with your client — show the recording in your own admin panel.